Outline:
Introduction
What is Six Sigma? Input/Output (X and Y) Relationship
Defects per Million Opportunities Metric (DPMO)
Success Stories
Six Sigma History
DMAIC Process
Thought Process Mapping
Six Sigma Organizational Structure
Role of the Black Belt
Six Sigma and Lean Enterprise
Define I – Prioritize
Process Thinking
Process Mapping
Flow Charts, Value-Added Flow Charts
Pareto Chart
Project Selection
Project Charter
Project Tracking - Gantt Chart
Define II - Voice of the Customer
Customer Satisfaction & Kano Model
Sample Surveys
Survey Construction
Margin of Error
Affinity Diagrams
CTQC Tree Diagrams
Setting Specifications
Operational Definition
Measure I
Variable and Attribute Data
Sampling Plan
Measurement System Analysis
Data Collection - Check Sheet
Benchmarking
Baseline DPMO & Sigma Conversion
Rolled Throughput Yield
Measure II
Trend Chart
Histograms
Measuring Process Variability
Statistical Process Control
Rational Subgrouping
X and Moving Range Control Charts
Attribute Control Charts
X-bar and R Control Charts
Process Capability
Analyze I - Potential Root Cause
Cause and Effect Diagrams (Fishbone Charts)
Five-Why, One-How
FMEA
Scatter Plots
Regression and Correlation Analysis
Multiple Regression
Analyze II - Hypothesis Testing
Introduction to Hypothesis Testing
Confidence Intervals and Hypothesis Testing
Comparison of Two Treatments, Z-test, F-Test, t-test
Comparison of Multiple Treatments - ANOVA
Analyze III - Design of Experiments
Introduction to Design of Experiments
Single Factor Experiments
Blocking
Improve
Design for Manufacturability/Serviceability/Repairability (DFSS)
Brainstorming
Narrowing the List of Ideas
FMEA
Error-proofing
Corrective Action Matrix
Piloting a Solution
System Dynamics
Control
Control Plan
SPC Revisited
FMEA Revisited
Visual Control - 5-S
Total Productive Maintenance
Best Practices - Integrating Success
Tools for Success
Leadership
Team Development
Leading Teams
Leading Change
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